Shipping FAQs

Q: How much does shipping cost?
We offer FREE standard shipping on all orders over £25. For orders under £25, standard shipping starts at £1.99. We also offer a range of expedited options, including guaranteed next day delivery by 1:00 PM. For a full list of shipping options, please visit our delivery information page.

Q: When will my order be shipped?
We aim to ship all orders placed on business days (Monday–Friday) before 3:00 PM on the same day. Orders placed after 3:00 PM or on weekends will be shipped the next business day.

Q: What is the cut-off time for next day delivery?
Orders placed before 3:00 PM (Monday–Thursday) with next day delivery or guaranteed next day by 1:00 PM will be shipped the same day for delivery the following day. Orders placed after 3:00 PM or on weekends will be shipped on the next business day for delivery the day after.

Q: Can I track my order?
Yes! Once your order is shipped, you'll receive a shipping confirmation email with a clickable tracking link. From there, you can follow your package all the way to your door.

Order FAQs

Q: How do I know if my order was successfully placed?
After completing your purchase, you'll receive an order confirmation email with all the details. If you don't see it, check your spam folder. If it's still missing, please contact our customer support team for assistance.

Q: Can I modify or cancel my order?
We process orders quickly, so there is a very limited window to modify or cancel your order. If you need to make any changes, please contact our customer support team within 1 hour of placing your order. We’ll do our best to assist you.

Q: What should I do if I received the wrong product?
We're really sorry for the mix-up! If you've received the wrong item, please contact our customer support team, and we'll send you the correct item as soon as possible.

Returns FAQs

Q: What is your return policy?
We offer a 60-day returns policy. If you’re not completely satisfied with your purchase, you can return it within 60 days for a full refund—no questions asked. However, the item must be unused and fully sealed. find out more on our returns and refunds page.

Q: How do I return an item?
Returning an item is easy! Contact our customer support team with your order number and the item(s) you wish to return. We’ll provide you with a Returns Authorization Number (RAN) and a prepaid shipping label to make the return hassle-free.

Q: When will I get my refund?
Refunds are processed within 24 hours of receiving your returned item (Monday–Friday). Depending on your bank or card issuer, it may take 2-3 business days for the refund to appear in your account.

Q: Can I return a product if I changed my mind?
Yes! We offer hassle-free returns within 60 days if you’ve simply changed your mind, as long as the product is unused and in the same condition as when you received it.

Loyalty Points FAQs

Q: How do I earn loyalty points?
Earning loyalty points is easy! Here’s how you can get started:

• Refer a Friend: Share your unique referral link with friends. When they make their first purchase, both of you will earn points!
• Follow Us on Social Media: Stay connected on Instagram, Facebook, and Twitter to earn points.
• Write Genuine Reviews: Share your honest feedback on products you’ve tried. Earn points for helping others find the best products.
• Bonus Opportunities: Keep an eye out for special promotions to earn extra points!

Q: How do I redeem my loyalty points?
At checkout, you can choose to redeem any points you've accumulated to get a discount on your order.

Q: How many points do I earn for each purchase?
You’ll earn 5 loyalty points for every £1 spent. Collect more points to unlock bigger rewards!

Q: Is there a minimum spend to redeem loyalty points?
No minimum spend required! You can use your points on any order, no matter the size.

Q: Do my points ever expire?
Your points never expire! Feel free to save them up for your next special treat.

My Account FAQs

Q: How do I reset my password?
If you've forgotten your password, simply go to the login page and click on the "Forgot Password?" link. Enter the email address associated with your account, and we'll send you instructions to reset your password.

Q: I'm locked out of my account. What can I do?
If you're unable to access your account, first try resetting your password as outlined above. If you're still having trouble, please contact our customer support team, and we'll assist you in regaining access to your account.

Q: How do I update my information (e.g., address, email)?
To update your information, log into your account and go to your Profile Settings. From there, you can update your shipping address, email address, and other personal details. If you encounter any issues, feel free to reach out to our customer support team for help.

Q: How do I view my order history?
You can view your previous orders by logging into your account and navigating to the Order History section. All your past purchases will be listed there, along with their details.

Q: How do I close or delete my account?
If you wish to close or delete your account, please contact our customer support team. We’ll assist you with the process and ensure your request is handled securely.

Still have questions?

We’re here to help! just reach out to our customer support team anytime and we'll get back to you within 24 hours.